Terms & Conditions

Introduction

These Terms and Conditions govern your use of Runnur's private hire taxi services, operated by Runnur, Invision House, Ground Floor, Wilbury Way, Hitchin, Hertfordshire, SG4 0TZ, United Kingdom.

By booking a journey with Runnur — whether online, by phone, or via our app — you agree to be bound by these terms. Please read them carefully before making a booking.

Booking & Confirmation

• All bookings must be made in advance via our website, booking platform, or by calling +44 1462 672672.
• A booking is only confirmed once you receive a confirmation email or SMS from Runnur.
• Runnur reserves the right to decline any booking at its discretion.
• You are responsible for providing accurate pickup and drop-off details. Runnur is not liable for delays caused by incorrect information.

Fares & Payments

• All fares are quoted at the time of booking and are subject to change based on route, waiting time, or additional stops.
• Payment can be made by card or cash unless otherwise agreed.
• Waiting time charges may apply if the passenger is not ready at the agreed pickup time.
• Runnur reserves the right to charge additional fees for tolls, parking, or congestion charges where applicable.

Cancellation Policy

• Cancellations made more than 24 hours before the scheduled journey are free of charge.
• Cancellations made within 24 hours may incur a cancellation fee of up to 50% of the fare.
• No-shows (passenger not present at pickup) will be charged the full fare.
• Runnur reserves the right to cancel a booking in exceptional circumstances and will notify the passenger as soon as possible.

Passenger Conduct

• Passengers must behave respectfully towards drivers and other passengers at all times.
• Eating, drinking alcohol, or smoking is not permitted in Runnur vehicles.
• Any damage caused to a vehicle by a passenger will be charged to that passenger.
• Runnur reserves the right to refuse service to any passenger who is disruptive, abusive, or under the influence of alcohol or drugs.
• All passengers must wear seatbelts at all times during travel.

Liability

• Runnur is not liable for delays caused by traffic, road conditions, weather, or events beyond our control.
• Runnur is not responsible for any loss, damage, or theft of personal belongings during a journey.
• Our liability in connection with any journey is limited to the fare paid for that journey.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence.

Lost Property

If you leave any property in a Runnur vehicle, please contact us immediately at book@runnur.co.uk or call +44 1462 672672. Runnur will make reasonable efforts to locate lost items but cannot guarantee their return.

Privacy & Data

Runnur collects and processes personal data in accordance with UK GDPR. Your data is used solely for the purpose of fulfilling your booking and improving our service. We do not sell your data to third parties. For full details, please refer to our Privacy Policy.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

Runnur reserves the right to update these Terms and Conditions at any time. The latest version will always be available on our website at runnur.co.uk/terms-and-conditions. Continued use of our services after any changes constitutes acceptance of the new terms.